Privacy and data protection policy

Egrigo operates as a guidance and support-options platform. We respect your privacy and protect your personal data according to applicable data protection laws. This policy applies to all our public-facing services, guidance requests, and estimator tools.

We may collect information you voluntarily share through guidance request forms, enquiry submissions, and contact requests. This includes your name, email address, phone number, country/region, support purpose, estimated amounts, timeframe preferences, and situation description. We also collect technical data such as your IP address, browser type, device type, language preference, referral source, and UTM parameters for site improvement and analytics purposes.

Our site uses only necessary cookies to maintain functionality and security. We do not activate external tracking scripts, pixels, or third-party analytics tools in our public implementation. If future analytics or conversion tracking tools are added, they will only function with your explicit prior consent and will comply with applicable cookie laws.

Contact information submitted through guidance request forms is used exclusively to provide guidance follow-up, identify suitable support paths, and facilitate partner provider introduction where appropriate. Technical data helps us understand site usage, improve performance, and detect security issues. We never use your information for direct marketing, advertising, or sale to third parties. Your information may be reviewed internally by our admin team to prepare relevant guidance responses.

If you request guidance and we identify a suitable partner provider, we may share relevant information with that provider to enable introduction or follow-up conversations. Any such sharing is based on your consent provided in the guidance request form. Partner providers are responsible for their own privacy and data handling practices according to their own privacy policies.

We implement reasonable technical and organizational safeguards to protect your data from unauthorized access, alteration, or disclosure. However, no transmission over the internet is completely secure. Egrigo public forms do not request passwords, PINs, OTPs, CVV codes, card access details, or banking login details. Users should never submit sensitive access details through public forms. If any third-party service requires separate account access, that process is outside Egrigo's public form flow and subject to that third party's own policies.

We retain submitted guidance request information for the duration necessary to provide follow-up, respond to your enquiry, and fulfill any legal obligations. Typically, enquiry records are retained for up to 24 months after submission. Technical logs and analytics data are retained for up to 12 months. You may request deletion of your personal data at any time by contacting us.

You have the right to access, correct, delete, restrict, or port your personal data as provided by applicable data protection laws. You may withdraw any consent you have provided at any time. To exercise these rights, please contact us with a clear request specifying which rights you wish to exercise. We will respond within 30 days unless applicable law allows longer.

By submitting a guidance request form, you consent to the collection and processing of your information as described in this policy. You may withdraw consent at any time by requesting deletion of your data. Such withdrawal will not affect the lawfulness of processing based on consent provided prior to withdrawal.

Egrigo is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will delete it immediately. Parents or guardians who believe their child has provided information to us should contact us right away.

Your information may be processed and stored on servers in various locations. Where applicable, we implement standard contractual clauses or other safeguards to ensure adequate protection for data transfers across jurisdictions.

For privacy inquiries, data access requests, or to exercise your rights, please contact us with your full name and specific request. We will acknowledge receipt and work to respond within 30 days. Contact information is available in the footer of this website and in our guidance request forms.

We may update this privacy policy from time to time to reflect legal changes, operational updates, or new practices. Changes will be posted on this page with an updated "Last updated" date. Continued use of the site after changes constitute your acceptance of the new policy.